FAQs
General Questions About PulseIT
What is PulseIT?
PulseIT is a Made in India fitness product brand offering a wide range of premium fitness products, sports gear, workout accessories, yoga essentials, swimming products and wellness products. As an online fitness store in India, PulseIT focuses on providing quality, reliable and performance-oriented products designed to support everyday workouts, sports, and active lifestyles.
What products does PulseIT offer?
PulseIT offers a wide range of fitness products in India, including home workout equipment, gym accessories, sports gear, yoga essentials, swimming products, wellness products, supplements and recovery essentials. As a Made in India fitness brand, PulseIT provides products designed to support workouts, sports, and active lifestyles.
Why choose PulseIT?
Pulseit is committed to delivering quality products that combine innovation, durability and value. We carefully select our products to support beginners, fitness enthusiasts and professional athletes alike.
Which payment methods do you accept?
We accept secure online payments through major credit cards, debit cards, UPI, wallets and other payment options available at checkout.
Do you offer Cash on Delivery (COD)?
Cash on Delivery (COD) is available on selected products and eligible locations. If COD is available for your order, it will appear as a payment option during checkout.
How long does shipping take?
Most orders are processed within 1–2 business days and delivered within 2–7 business days, depending on your location.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email. You can use this information to track your shipment.
Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible. Please contact our customer support team for assistance.
What is your return and refund policy?
We accept eligible return requests within 7 days of the delivery date. Products must be unused, in their original packaging, and meet our return conditions. Please refer to our Refund Policy page for complete details.
What should I do if I receive a damaged or incorrect product?
If your order arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery with your order number and photos of the product. We will assist you with a replacement or refund.
Are your fitness supplements safe?
Our supplements are manufactured to meet quality standards. However, we recommend consulting your healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, or have any medical conditions.
Do your products come with a warranty?
Warranty coverage varies depending on the product. Please refer to the product description or contact our customer support team for warranty information.
Can I modify my order after placing it?
If your order has not yet been processed or shipped, we may be able to modify it. Please contact us as soon as possible after placing your order.
Do you offer free shipping?
Yes, PulseIT offers free shipping on eligible orders above ₹899. Any applicable shipping charges or delivery conditions will be clearly displayed at checkout before you place your order.
Is my payment information secure?
Yes. All payments are processed through secure and trusted payment gateways. PulseIT does not store your credit or debit card information.
How can I contact PulseIT?
You can reach our customer support team through the Contact Us page, email, phone, or WhatsApp. We're happy to assist you with any questions regarding your order or products.
Do I need to create an account to place an order?
No. You may be able to place an order as a guest, depending on the checkout options available. However, creating an account allows you to manage your orders and save your details for future purchases.
Are the product images exactly the same as the delivered products?
We strive to display accurate product images. However, slight variations in color or appearance may occur due to lighting, screen settings, or product updates from manufacturers.
Do you ship across India?
Yes. PulseIT delivers to most locations across India. Delivery availability may vary for certain remote areas.
How do I know if a product is in stock?
Product availability is displayed on each product page. If an item is out of stock, you may see an "Out of Stock" notice or have the option to be notified when it becomes available.
How can I stay updated on new products and offers?
Subscribe to our newsletter and follow PulseIT on Instagram and Facebook to receive updates on new arrivals, exclusive offers, fitness tips, and upcoming promotions.