Refund Policy

Last Updated: 09 July 2026

At PulseIT Fitness, we are committed to delivering quality fitness and sports products. Returns and refunds are accepted only for eligible issues, such as damaged or defective products, incorrect items, or missing parts, subject to verification and the terms of this policy. Please read our Refund Policy carefully to understand the eligibility criteria and the process for requesting a return, replacement, or refund.

Returns

Return requests must be reported within 7 days of the delivery date and are accepted only for eligible issues, including damaged products, defective products, incorrect items, or missing parts, subject to verification.

To be eligible for a return, the product must:

Be unused and in its original condition, except where inspection is necessary to identify a defect.
Be returned with its original packaging, accessories, manuals, tags, and invoice, wherever applicable.
Be supported by the required order details, photographic and video evidence.
Meet the eligibility requirements outlined in this policy.

All return requests require prior approval from PulseIT Fitness. A return request does not automatically guarantee a refund or replacement.

Return Eligibility and Non-Returnable Reasons

At PulseIT Fitness, we accept return, replacement, or refund requests only for eligible cases where the product is damaged, defective, incorrect, or delivered with missing parts, subject to verification and the terms of this policy.

We do not accept returns or refunds for reasons such as:

The customer does not like the product after delivery.
The colour is not to the customer's personal preference.
The customer changes their mind after placing an order.
The product does not meet personal expectations when it matches the description and specifications provided on our website.
Minor colour variations caused by screen settings, lighting, or display differences, provided the product is not materially different from its advertised description.

Before placing an order, customers are encouraged to review the product images, description, specifications, size, and other available details carefully.

If a product arrives damaged, defective, incorrect, or with missing parts, please contact our customer support team within 48 hours of delivery with your order number and clear photographs of the product and packaging. Each request will be reviewed, and an eligible replacement or refund will be provided as applicable under this policy and applicable consumer protection laws.

Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used nutritional supplements and wellness products.
Personal care or hygiene products that have been opened.
Gift cards.
Clearance or final sale items.
Products damaged due to misuse, improper handling, or normal wear and tear.

Damaged or Incorrect Products

If you receive:

A damaged product
A defective product
The wrong item
An item with missing parts

Please contact us within 48 hours of delivery with:

Your order number
Photos of the product
Photos of the package

Our support team will review your request and arrange a replacement or refund if approved.

Refunds for Damaged Products

If a product is delivered damaged, customers must provide a clear, uninterrupted unboxing video showing the package condition, opening of the package, and the damaged product. The video should help verify that the damage was present at the time of delivery.

Customers must contact PulseIT Fitness within 48 hours of delivery and provide their order number, unboxing video, and any additional photographs or information requested by our support team.

After reviewing the submitted evidence, PulseIT Fitness will determine the appropriate resolution, which may include a refund or replacement, depending on the circumstances and applicable policy terms.

Please note that an unboxing video is requested to help verify damage claims. However, the absence of a video will not automatically exclude a customer from any remedy required under applicable consumer protection laws.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

Refunds will be processed to the original payment method.
Refunds are typically completed within 7–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Customers may request a return after delivery, subject to this Refund Policy.

Exchange Policy

We offer exchanges only if:

The product is defective.
The product is damaged during delivery.
You received an incorrect item.

Exchanges are subject to product availability.

Return Shipping

For approved returns involving a damaged product, defective product, incorrect shipment, or missing parts, PulseIT Fitness will arrange or reimburse the applicable return shipping costs, as determined during the return approval process.

Returns due to personal preference, colour preference, or a change of mind are not accepted, except where required under applicable law.

Refund Exceptions

Refunds may be declined if: