Refund Policy

Last Updated: 09 July 2026

At Pulseit Fitness, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund Policy carefully before requesting a return or refund.

Returns

We accept return requests within 7 days of the delivery date.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned in the original packaging with all accessories, manuals, tags, and invoices.
  • Not be damaged, altered, or misused.
  • Meet the return eligibility requirements outlined below.

Products returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used nutritional supplements and wellness products.
  • Personal care or hygiene products that have been opened.
  • Gift cards.
  • Clearance or final sale items.
  • Products damaged due to misuse, improper handling, or normal wear and tear.

Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • The wrong item
  • An item with missing parts

Please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the product
  • Photos of the package

Our support team will review your request and arrange a replacement or refund if approved.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Refunds are typically completed within 7–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Customers may request a return after delivery, subject to this Refund Policy.

Exchange Policy

We offer exchanges only if:

  • The product is defective.
  • The product is damaged during delivery.
  • You received an incorrect item.

Exchanges are subject to product availability.

Return Shipping

If the return is due to:

  • A defective product
  • A damaged product
  • An incorrect shipment

Pulseit Fitness will arrange or reimburse the return shipping cost where applicable.

For returns due to customer preference or change of mind, the customer is responsible for the return shipping charges.

Refund Exceptions

Refunds may be declined if:

  • The product has been used.
  • The original packaging is missing.
  • The return request is made after the eligible return period.
  • The product is damaged due to customer misuse.
  • Required proof of purchase cannot be provided.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.